[Resolved] Titan Company — Refusal for cash memo

ritwika bajray

from New Delhi, Delhi

Address:

201301

I had to repair my titan Raga watch as the battery wasn't working. I went to a showroom in sector 18 Noida. They asked us whether we would like the ₹250 battery or ₹350 one. We said we would like the ₹350 one. After everything was done, they handed us the warranty card. We said we would like to have the receipt too. They started arguing that the warranty card is only the receipt and the price will not be mentioned as per titan guidelines. We were like this is not done because per my consumer rights the cash memo is important. That means the amount we have paid for the battery isn't going into the accounts. Please look through it. Thank you!!

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Apr 1, 2017

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Feb 27, 2017

Titan Company Customer Care's response Dear Ritwika,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we

always strive to make things right for our customers. We apologize for the difficulty you

have faced and we want to reach out to you. Could you please share your contact

number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal,

and we go the extra mile to ensure our customers are happy. In case you wish to talk

with our Care team, please call on[protected].

Sincerely,

Steve