[Resolved] Titan Company — xylys 9216sl03 wrist watch strap replacement unavailable

Shubhankit Kholia

from New Delhi, Delhi

Address:

New Delhi, Delhi, 110063

I had bought xylys 9216sl03 wrist watch from world of titan, paschim vihar, new delhi for rs. 18000.
And just after one year the strap was completely tarnished and needed to be replaced.
When i approached customer care executive at world of titan and asked for replacement, i was told that it'll cost rs.2500 and a waiting period of 25 days, which i agreed to.
After 20 days, i am informed that they don't have replacement strap available.
I do not understand, how the company would not have replacement parts available for an expensive luxury product.
If this was informed to me earlier, i won't even have bought this watch. This is clearly misguiding the customer by withholding information.
I have spent good amount of money for this luxury watch and i agree to pay rs. 2500 for the replacement strap, still the company cannot provide me the replacement strap.
I would request the company to provide me with the replacement strap asap.

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Jan 26, 2019

Complaint marked as Resolved

Titan Company customer support has been notified about the posted complaint.

Verified Support

Dec 25, 2018

Titan Company Customer Care's response Dear Shubhankit Kholia,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for the difficulty you have faced and we want to reach out to you. Could you please share your contact number & email id, so that our team can contact you.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve

Dec 25, 2018

Updated by Shubhankit Kholia Dear Steve,

Kindly find below my contact number and email for further discussion,

Contact No.: [protected]
Email: Shubhankit.[protected]@Gmail.Com

Dec 28, 2018

Updated by Shubhankit Kholia Any update on this?