Titan Company Complaints & Reviews

The watch titan nh9264sm02a was purcased from titan world tk road thiruvalla pin - 689101, on 16/09/2017. Since the purchase of the said item was frequently default between 2-3 months, as slow running. I approach world of titan thiruvalla, as per their direction i bring it to serving centre the world of titan mullackal alleppey kerla in 2 times. But stil the watch is shown as the same complain as very slow running. So you are requested to replace the item as i think the watch is initially manufacture defect.

Dear sir,

This is with reference to the fraud transaction made at tanishq titan company store from sbi credit card ending 9641 without authorizing the card holder. The purchase was made of rs 80215 at 04:25 pm on date 01/01/2019.
Thus i request you to hold the purchase order so that the fraud can be inspected. Your little cooperation in this regard is highly appreciable.
Please find a screen shot of message send...

I had preodered a ring at tanishq mysore urs Road shop. I needed the ring by 12th December. I placed an order on 5th December..
A lady named Ranjitha was assisting me. She said she will call me and confirm once ring is delivered from Bangalore. I asked if any payment needed. She clearly said no.

When I called after three days, no one knew about my order. Then when I requested they said they will get it on Monday. When I called on 12th morning. They said it is not going to be delivered.
When I raised a grievenance She just hung up the call on me.

I wanted to get my wedding jewellery done at Tanishq.. But with this kind of customer care, I chose different.

I bought diamons ring from tanishq on july 2018 and i was shocked to see a diamond missing from my ring today in the morning.. i have bought diamond from various other stores and brands but this was not expected from tanishq as they charge hefty making charges for such bad service.. really disappointing and i will surely sue tanishq for this if they do not give me a valid answer and reason

Team,
I am your customer who has purchased titan edge watch nh1577nl01a in the month of july'2017 and i got a warranty for 2 years and now i got an issue with my watch. When i walked into your store at paradise circle, hyd.
They have given me a list of issues charging around 900/-.
This is the way your service center people fool us & still my problem is not solved

I gave my titan watch for service at vslasaravakkam, chennai branch titan care center, on 18.12.2018 they told that rs. 700/- will be the service charge and the delivery date on 02.01.2019.
I went on 02.01.2019 evening, they told that it will not ready and it will take seven more days. I ask them to hand over the watch to me.
I never seen such irresponsible care center ever in my life. I am using titan watch for more than 25 yesrs shame about titan...

I had given my watch for replacing the pearls and for changing the battery in lulu world of titan showroom. After the repair the pearls fitted in my watch are not of the accurate size and i was neither notified about the same.
The store claims that i was informed and has charged an amount of rs 120 for replacement of pearls. The pearls that doesnot match the size.
I would like to have a positive response from the authorities and refix my watch with exact sized pearls.

Invoice number 83724i00009620 dated 02.01.2019

Jo[protected]

Variant no 9975wm01

Thanks and regards
Neena eliza jose
[protected]

This ix to inform you that i have purchased watch from your showroom raopura vadodra..
I went today to your showroom to replace watch bcs it is defective. But you sales man not responding nice way.
I want you to take action and respond my complain.
Otherwise by evening i n going to post my complaint on all social media.
My invoice numbrr is[protected]

Sir
I am very old customer of your brand since 2003. L am from gorakhpur on 23rd we had been to your showroom for my daughter's wedding ring and we stayed there for 45 minutes but no-one came to attend us.
I am vinod henry joseph me and my wife both were there, l think because of our busy schedule we were not dressed up properly and missed the attention.
Sir we are christians and get wedded by gold ring.
With utter remorse l want to add that we could have not able to purchase the ring and going to regret for whole life
This is irreparable damage
Vinod henry
[protected]

Dear team

This is to inform that your staff gives false commitment for opening investment account. Kindly take immediate action against your staff bharat from goregaon mumbai tanishq store and i want all my investment credit to my account in immediate effect. I don’t want to continue any more and want to close all account in immidiate effect. Staff to open monthly investment account gives false commitment when i asked if i take the amount in maturity shall i get the refund and the answer was yes when today i asked for the credit i didn't received any interest of my money after blocking it for 13 months. It was not the end when i called the staff he have spoken so rude and saying"ha jo krna hai kr lijiye" when i said i want to speak to your manager he says nhi dete hum call manager nhi hai. What a company wow what a store where they don't have manager really appreciable company and store runs without manager. Kindly upgrade the store with well behaved staff to grow. And kindly refund all my investment today itself or i will complain in consumer court for the harrasement done by the staff to customers.

I have order an Fasttrack watch on 7th September 2018 through Flipkart. Just within 1 month o[censored]se it stopped working. Service center guys denied to give any service as I have brought it online. After that I have wrote many mails to Titan but each time I got response that I have not picked up their call which is totally false as I have missed call alert aactivated on my mobile.Suddenly one day I received a phone call on 18th December 2018 from Grace in which she said that to visit the store once again with the watch and if the service center guys denies then she will speak to them. She also told me that she will available on call from 10am to 6pm from Monday to Saturdays and half day on Sundays to which I agreed. But today[protected]_Saturday when I visited the store and called her up she told me to call her on Monday as Saturday & Sundays are Holidays which clearly shows Titan Care executives don't have any commitment towards their Customers. For a single new watch that too from a branded company costing Rs 2500 I am facing so much issues like worst after sales service, no customer care helps even after writing so many mails etc.

Hi team,

I bought a watch on 04/08/2017 which is defective. Below are the reasons for the same.

Watch details "
Printed on warranty card: model no - nf[protected]

Printed on watch
Ml2480/02
50m wr[protected]
2480sag31

1. After 1 month of purchase, it stopped working.
2. I submitted watch to service center, as per them something was loose. Hence it was not working.
3. I got the watch and it worked for some 1 month and gain it was stooped and this time, it works for some day and stopped for some day.
4. Then i submitted again to the service center and this time they said, machine has a problem and they changed the machine. It started working and again after 15 days it stopped working.
5.in between i again submitted watch to service center and it is stopped again.

Based on the behavior and services, anybody can conclude that this watch is defective and customer should get a replacement.

Watch was submitted to below service center.

Address: shop no. 90/3, opposite to innovative multiplex, outer ring road, marathahalli, service road, bengaluru, karnataka 560037

You can cehech the history details if your employee has entered into the system.

Please suggest me how to proceed with replacement as it is very difficult to go to service center every month to service a branded watch.

Hii consumer court i want to compliment against the titan watch, i have bought watch from titan store, in june 2018, after buying watch 6 time i have visited to service centre and they have told me to we can’t exchange watch. I have guarantee card of watch but they refuse to exchange it. I want to complaint against titan watch company. Worst, third class, cheap watch and service provider seen ever in my life, i’ll never buy titan watch in my life and also inform to all my friends to don’t buy any product from titan.

Hi team,

Please let me know how come tanishq gold value is way more than rbi regulated value? It is very much disappointing. Please explain. Today 22k gold rate is 3090 per gm. But in tanishq showroom it was 3147. How come i should pay more than rbi value? It happened today at serampore tanishq showroom. When asked about the rate details the employee was very rude and asked me to take it the value they were asking. If that is the behaviour no customer will ever want to get back to the shop.

I had bought xylys 9216sl03 wrist watch from world of titan, paschim vihar, new delhi for rs. 18000.
And just after one year the strap was completely tarnished and needed to be replaced.
When i approached customer care executive at world of titan and asked for replacement, i was told that it'll cost rs.2500 and a waiting period of 25 days, which i agreed to.
After 20 days, i am informed that they don't have replacement...

Dear sir,
Today i made a purchase from your behala, kolkata showroom.

Much regret to inform you that i had a very unpleasant shopping experience. I bought a chain and the whole process took around two hours including melting and value assessment of the old gold, which i feel is much too long. Thereafter, while registering my details for the generation of the bill, my name was spelt wrongly, which resulted an avoidable delay and self going through a series of questions for verification, which is not accepted.

Being a senior retired indian navy officer, i didn't expect such an experience at a tata outlet (Tanishq).
Regards.
Captain pradip kumar de.
Mob: [protected]

It is a very unique advertisement showing women working late night with dark circles under eyes, with a soldier with scar on her cheek, etc... It is truly creative and inspiring. But the closing line ' flaunt your flaw' is itself flawed. A big let down. How can all these be flaws in a woman? Please make it more positive considering feelings of those who have gone through such sufferings.

Best regards
Komal chaubal
[protected]@yahoo.com

I m a regular customer of tnishq... I went to tanishq panbazar to exchange a gold ear rings with 22k gold n bis hallmark.. N an old bangle without bis hallmark... I insisted them to melt both of them togther coz the ear ring value should be the same with todays value of 22 k gold n the bengle s value might b little less coz of non bis halmark... But after taking my signature in the papers they melted both the ornaments togther and instead of 22 k after melting we found only 19.5 k coz of the bangle... I ws very angry at the sales person n he just tried to explain me as if i m a kid... Worst experience in buying gold with tanisqh... I wasn't expecting a brand name like tata s outlet looting their customers like this... Shame on u n ur services...

Hello,
This was my eight installment for my two golden harvest scheme account. On 16th dec i paid both the installments of which one got successful but the other was failed but my account is debited and tanishqbilldesk is credited i. E payment was successful through it was showing as failed transaction in golden harvest scheme app.
I requested tanishq customer care by mail, call and by whatsapp to refund my money but in vain....

Dear sir, i visited your bhopal malviya nagar branch on 29th, as i am from chhindwara, your employeesassure me that any branch of titan eye provide services. So i ordered my frame and glasses on the name of nimish bhangre, who is also tata employee. I got delivery from your chhindwara store on 8 nov. But it not suitable for near vision. Also frame was broken, i did not understand how is it happened. Because i did not notice it earlier. Even when your opthalmologist ask me i replied that it is design. So i can't able to say it is brake after delivery or earlier. Now your employee ask to make crizal lenses. Earlier my bill was more than 8000 and now again i pay more amount for lenses and frames also. I request you to resolve the issue.