Titan — replaced glass is not match with original watch glass

Address: Surat, Gujarat

i went for glass replacement of my fatrack watch design no NE30895L08 to GITA CORPORATION 125, ground floor, iscon mall, surat.395007. they told me that your watch glass was not currently avaiable. it will take a time of 1 month. after 1 month i went to service station for collect my watch. but i found that replaced glass in my watch was not match with original one. i say to service station person that this glass was not match with my watch. thay told me that we could not solve your problem you can change it from anywhere in local market after 1 month i received my watch in this condition and got this type of answer. this is not expectable matter form a huge & honerable company. so please solve my problem .my name and contect no is given below. NAME -deep patel NO- [protected],
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Dear Deep patel,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number to make sure we resolve your complaint completely.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear Deep patel,

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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