[Resolved] Tkameez — order not delivered

 
5 Reviews
Hyderabad, Telangana, India
 Jeet Das0017 on Feb 4, 2019
Order number: 650120
Ccavenue reference #[protected]
Order date: 27/01/2019 01:41:01

Order was placed on the mentioned date and time. I got an auto generated email after placing the order. Till 01/02/2019, i was able to see my product in the order section of the site. Today it has been removed from the order section and there is no further update on that. I received a courier number:[protected]. As per update till 001/02/2019, order was supposed to be delivered by. Delhivery

order not delivered
Complaint marked as Resolved May 15, 2019

Complaint Status


[Feb 04, 2019] T-Kameez customer support has been notified about the posted complaint.
Updated by Jeet Das0017, Feb 05, 2019
Today I got a call from an associate from the customer service. Phone Number: [protected](Rahul Shrma in True Caller)

He asked me to verify my account details and then he would initiate the refund. After verifying, he asked to send a Code to a phone number he would mention.

Code: UPIACT pp[protected]
Phone Number: [protected](Axis Bank in True Caller)

Code: UPIACT pp[protected]
Phone Number: [protected](Axis Bank in True Caller)

Code: ABUP ab14386647
Phone Number: [protected](Andhra Bank Andh)

I was told that if I send the code from my registered phone number(which bdw is also the same with my bank account) in 60 seconds, they would be able to initiate the refund, which is pretty unusual to believe. Still after attempting 5/6 times, he was unable to initiate the refund in time. After those many times when I told him I would not send the code again and asked him to initiate the refund in some other way, he disconnected the call.

Please reach out to their customer service and ask for an explanation for this method of refund!
Complaint comments  4 Comments     Updated: Share0Tweet0

Comments

I ordered 5 T-shirt and paid online. While online transaction, the page froze and Money got deducted but my orders are not confirmed. Please do the refund asap so that I can reorder again.
I have made return request because it was damaged and delevery partner denied that return because there was no tag and box of that order and i have talked at maqil so they said it wll be returned but delevery partner denied to take it so what can i do
order no. :-563153

Order no.649927 I was ordered 3 t-shirts I didn't got any delivery date till now and when I will get my product no details... What is happening guys... I[censored] guys are not able to deliver product than refund my money back

Hi Jeet,
As we have checked, your parcel has been delivered to you successfully on 12th February. Our site was under development due to which it got delayed. Sorry for the inconvenience caused.

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    Tkameez - order not delivered