[Resolved]  Tkameez — order not delivered

Feb 05, 2019

Updated by Jeet Das0017 Today I got a call from an associate from the customer service. Phone Number: [protected](Rahul Shrma in True Caller)

He asked me to verify my account details and then he would initiate the refund. After verifying, he asked to send a Code to a phone number he would mention.

Code: UPIACT pp[protected]
Phone Number: [protected](Axis Bank in True Caller)

Code: UPIACT pp[protected]
Phone Number: [protected](Axis Bank in True Caller)

Code: ABUP ab14386647
Phone Number: [protected](Andhra Bank Andh)

I was told that if I send the code from my registered phone number(which bdw is also the same with my bank account) in 60 seconds, they would be able to initiate the refund, which is pretty unusual to believe. Still after attempting 5/6 times, he was unable to initiate the refund in time. After those many times when I told him I would not send the code again and asked him to initiate the refund in some other way, he disconnected the call.

Please reach out to their customer service and ask for an explanation for this method of refund!