[Resolved] Tolexo — Worst service or a fraud online shopping site | |
Worst online shipping website or you can say a fraud site. Waited for more then a month to process my order but it never happened. Customer team always say false info about order status and ask for patience to wait rather then refunding. I don't think these people have any stuffs for sale, they just want your money to keep and gain interest of it and then refund your money if your lucky but after long time. This website should be banned by Cybercrime. Was this information helpful? | |
Complaint marked as Resolved
They finally refunded my money after lots of follow up emails and calls, stating the order cannot be fulfilled due to stock issues but to do this they took more then a month. Verified Support Mar 21, 2015 Tolexo Customer Care's response Greetings dear customer,
Please share your Order ID and other deatils at [protected]@tolexo.com You can even send an email for the same at [protected]@tolexo.com. Our customer support shall get in touch with you and do the needful to resolve your issue, on priority.
Apologies for the inconvenience.
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 3 Comments | |
Comments
Fraud Website... Don't ever buy.. These people will collect money and run away...They even care to answer.
Reply
I agree with you. Unlike Flipkart or Amazon, they won't say if they stock the item, or a 3rd party. The delays become particularly acute when there is quarter end, or financial year close. This suggests to me that they attempt to manipulate books, i.e., book profits this quarter - but delay shipment to next. This inflates performance numbers for current quarter/year.
Seemed like a company with promise that would fulfil a business need. But they have dashed our hopes, and hurt the make in India initiative.
I presently have an order pending for 11 days, and each time they say that they will ship in 48 hours. Looks like that have been tutored to parrot the same lie over and over again. In reality, the support staff DOESN'T EVER HAVE A CLUE. I wonder if the responses are robotic - will run the text through a semantic check. Most humans make grammatical or spelling mistakes in spontaneous communication - robots don't.
Seemed like a company with promise that would fulfil a business need. But they have dashed our hopes, and hurt the make in India initiative.
I presently have an order pending for 11 days, and each time they say that they will ship in 48 hours. Looks like that have been tutored to parrot the same lie over and over again. In reality, the support staff DOESN'T EVER HAVE A CLUE. I wonder if the responses are robotic - will run the text through a semantic check. Most humans make grammatical or spelling mistakes in spontaneous communication - robots don't.
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Sector 63, Noida, Noida, Uttar Pradesh, India - 201301
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