[Resolved] Tommy Hilfiger — Regd: Dissatisfaction with the purchased watch and the quality of service | |||
Hi Team (Tommy), This is in regard to the problems I am facing with the watch I did purchase in October 2014. I am residing in Pune location (India) and I did purchase the watch from Pune Central (Future Lifestyle Fasions Limited) Pune-411007. The watch has stopped working for the first time in December 2014 (after 2 months of purchase)and then I reached out to the Pune Central shop from where I did purchase it. It has been conveyed to me by the shop representatives of Pune Central that they have sent it to Titan Service centre, JM Road, Pune. I was in continuous touch with the Pune Central shop representative and then they have informed me in the month of January 2015 that there is some issue with the machine of the watch and it has been sent to Bangalore Service centre from Titan Service centre, JM Road, Pune. After that in March 2015 I finally received the watch that has been made working from Bangalore service centre. Just after a month receiving the repaired watch it has again stopped working. This has happened twice in 6 months after purchasing the watch. Again 4 weeks back I have re-submitted the watch to Pune Central shop but this time I have lost my confidence in watch itself. I am not sure even after it gets repaired this time, how many days will it work and not sure by how many days it will stops working again. I purchased this watch with a confidence in Tommy brand but this is no more working for me and it gives me a wrong feedback about the brand and its services. For most of the time the watch remains in the Service centre and only for few days with me. I want this watch to be replaced as this watch is more that 10K INR in cost and this is getting stopped again and again even after getting repaired from service centre. Kindly note the model number for the watch as below: Code: TH1791047J My contact details as below Name: Abhishek Mishra Email Id: [protected]@gmail.com Contact: +91-[protected] Was this information helpful? | |||
Aug 6, 2021 Complaint marked as Resolved | |||
 2 Comments | |||
Comments
Dear Abhi Mishra,
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.
Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].
Thank you.
Sincerely,
Steve
Steve here from the Customer Relations team. Always here to help!
We have registered a complaint your complaint number is:853161
Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced and we are reaching out to you at your phone number & email address to make sure we resolve your complaint completely.
We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].
Sincerely,
Steve