[Resolved]  Tommy Hilfiger — Wrist Watch - Twice under repair in 7 months time

I had purchased this TOMMY HILFIGER Men’s Watch ( Model Number: NTH1790964J ) From Pantaloons’ Store in Mumbai, on 08/01/2015 by paying Rs.8995/= From the time I bought this watch twice it has gone to Service Centre
( Titan Store as they are the authorised service agents for Tommy Hilfiger Watches )TWICE in the span of 7 months due to non-functioning, this time I gave it for repairing on 11/08/2015 to Titan Showroom as you are the authorized Service agency, in Thane West Naupada Road Showroom, Tel Number :[protected] & ( Customer Acknowledgement form Number Ref:ID:815AW1299B145 dated 11/08/2015 )

I am really fed up with this watch, I bought this one because I thought TOMMMY HILFIGER watches are good and one feel proud to own this watch.. But to my surprise you Titan Group, have totally let me down by giving me an outdated and third class watch which i feel is good for nothing.

Normally I buy ESPIRIT watches which I must say is outstanding in performance. And never ever gives any trouble till now I have three to four ESPIRIT watches and till date none of the watches has given me any trouble only I change battery every two years. but your TOMMY HILFIGER is pathetic and I am really upset, so i sincerely request you all to reimburse my money or all together give me a new watch because I am afraid this watch will not last for long and will break down often like it is happening now. I am really sorry to use this kind of harsh words against TOMMY HILFIGER brand but try and understand my state. Expecting some kind of positive reply from you all.

Thanks & rgs

G P Ramakrishnan
Cell: [protected]
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Aug 6, 2021
Complaint marked as Resolved 
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Dear G P Ramakrishnan,

Steve here from the Customer Relations team. Always here to help!

Thanks for bringing out your concern, we understand we may not be perfect, but we always strive to make things right for our customers. We apologize for any difficulty you have faced.

As per our records, your complaint was already registered with our call center/help desk team on 8/17/2015 and the ticket number is as follows :915055. Your ticket would be addressed & closed at the earliest.

We take pride in our customer service levels. Customer satisfaction is our main goal, and we go the extra mile to ensure our customers are happy. In case you wish to talk with our Care team, please call on[protected].

Sincerely,
Steve
Dear G P Ramakrishnan

Hope your complaint has been resolved; building raving fans and brand ambassadors out of all our customers is our mission.

Let us know if we can help you further, in case you wish to talk with our Care team, please call on[protected].

Thank you.

Sincerely,
Steve

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