[Resolved] Toplite Holidays — Fraud by Toplite holiday in Havelock, Andaman

michael_henry_tirkey

from Mumbai, Maharashtra

Aug 19, 2022

Address:	Goa
Website:	topliteholidays.com

As offered by your Toplite representative, we were promised vacation ownership of 4 star and 5 star hotels in Indian and Foregin destinations. To our utter surprise, there were no hotels which were tied up with foreign destinations (outside India). We feel extremely cheated as the scheme was mis-sold to us by suppressing/mis-representating material facts.

This raised a couple of questions in our minds and after doing some research on the internet about your company, we found that a lot of complaints and fraud claims are filed against your company by individuals and couples including us who had already become the victims of their fraud scheme.

Because o[censored]nsatisfactory services and inconvenience caused to us and associations and also in accordance with the “Cooling off period” norms set by AIRDA/Timespace companies, I and my wife would like to withdraw our membership from this scheme and request the Indian Government and Travel Ministry to look into this vast matter and request the complete refund.

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May 5, 2024

Complaint marked as Resolved

Toplite Holidays customer support has been notified about the posted complaint.

Verified Support

Aug 22, 2022

Toplite Holidays Customer Care's response Dear Mr Michael,

It is indeed sad to know that you are not happy with our services. We would be glad if you could avail our services atleast once to review us and our services

As mentioned to you on the welcome mail, the list of Resorts offered to the welcome mail is the Domestic Affiliated Resort list with Hotels/Resorts ranging from 3 star to 5 star. We do offer properties outside the resort list as well if you wish to book a property of your choice please email us sir with your request and we will definitely honor your request. Please do not worry or hesitate to ask for the property or resort of your choice and we will ensure our service to you. Please email us atleast 8 to 10 days prior for any booking request.

With regards to the international Resort list the same can be viewed on the website of our partner associate TVC who takes care of our international booking request.

With regards to the reviews we would like to mention sir every individual has its own perspectives and accordingly reviews an organisation from their perspective point of views. We have 500 plus members using their own club benefits by availing holidays on their member entitlement. These members too have given a lot of positive reviews being members of Toplite Holidays. We would suggest and also humbly request you to avail atleast one holiday with us and help us to serve you to our best.

As you have mentioned of the inconveniences caused to you we apologise and request you once again to use and experience our service atleast once. Do send us your request for a booking with your dates and destinations and we would be more obliged to honor your request and give us an opportunity to serve you.