[Resolved]  Toplite Holidays Private Limited — Scam in Goa by Toplite Holidays

Address:	Areia De Goa, Opposite Riviera Palms 1, Near Crazy Crabs Restaurant Near Arpora Panchayat, Arpora, GOA 403516
Website:	topliteholidays.com

Respected Sir / Madam,

This is Ankit Somani from Mumbai.

I have been scammed in GOA by “Toplite Holidays Pvt Limited” on 5 September 2021.

I was in Calangute main market area (On Evening of 4th Sep 2021) with my family (Wife & Kid), where we were stopped by the company hired man, who told us about the 11th Year Anniversary Celebration of their holiday company and related promotional activities. In a very well organized way, we were invited in Hotel NEELAM GRAND, Calangute, the next day morning to join them for their Anniversary Celebration Programme.

In spite not being very comfortable and convinced with such promotional activities, we reached there on repetitive phone calls / invites from them. Also since this place was in the same area we were staying in, we decided to visit there once. They had a team, set-up, conference room, their marketing / promotional stuff, etc. in this facility and also we saw few selected couples for their celebration. We were explained about their membership, their services, credentials, etc. in ~2 hours duration and they somehow convinced us to make a payment of INR 30, 000 for their 5 years alternative membership plan.

Since we were there with our 2 years old Kid who was getting cranky, we could not check their references / credentials then and there and paid the amount in a hurry. Against the amount we paid, their commitments and services shown to us were on a different level altogether (like 5 star facilities across world, unlimited bonus weeks holidays, etc. among others). Their Team (Mr. Manohar Pandey, Ms. Sana, and others) somehow convinced us to make the total payment in a single transaction. We were not even given a chance to read the agreement and they took our signatures.

After coming back to our hotel, when we checked their website, company profile, information available in public domain, all commitments and their services we could find was just a well-organized cheating plan. We understood that we were caught in its trap and immediately (within 1 hour of payment) called them for the cancellation of membership and not to receive any sort of services from them. We also went back to the same place on the evening of 7th Sep 2021, where we met the Director of their company Mr. Meer Zulfequar Ali, and submitted a hand written application to him as per the request, seeking cancellation of membership and refund of our money. He promised us that their team will get back to us and we were not to worry about our money and services.

After this, there is no satisfactory response from any of their team member (Mr. Manohar, Ms. Sana, Ms. Ashma, Ms. Tanvi, Mr. Pandey) on the cancellation of our membership / refund / and even services. We had called them at least 500 times, of which could connect with them for couple of time but all in vein. Also, when we requested for our next vacation, after multiple e-mails / follow-ups, we received a denial of services for some silly reasons. Instead they referred us to another company TVC Holidays who gave us a quotation of INR 60, 000 – 70, 000 for 5-6 nights stay. It seems they are running a well-organized scam only, nothing more than that. Neither they are refunding our money nor providing any services. Now, we don’t want any services at all from them since, all their commitments given at the time of our visit at Hotel Neelam Grand, Calangute have already been proved false one by one.

We humbly request to the Indian Government & Tourism Ministry of GOA, and any other local bodies, please look into the matter and ask this company to return our hard earned money. These are Highly Organized frauds with Honest & Innocents Tourists which bleed honest citizens from their hard earned money in this most Difficult time of Covid-19.

We can provide further details, if needed be. Expecting a positive and quick resolution for our complaint.

Many thanks in advance!