Toplite Holidays — Writing to express my deep concern and disappointment regarding my recent experience with toplite holidays

I hope this message finds you well. I am writing to express my deep concern and disappointment regarding my recent experience with Toplite Holidays.

I purchased a membership with your company, expecting to receive the promised services and benefits. However, despite multiple attempts to contact your team, I have not received any response or support regarding my membership. This lack of communication and service is highly unprofessional and unacceptable.

I feel that I have been misled and defrauded, as I have not received the services for which I paid. I request an immediate resolution to this issue, including a full refund of my membership fee or the provision of the promised services without further delay.

Please treat this matter with the urgency it deserves and respond to my complaint within the next [specific timeframe, e. g., 7 days].

I look forward to your prompt response and resolution of this issue.