Toyota — awful experience at toyota car dealer

Dear sir,

This is to inform you that i have purchased etios liva on having registration details pb 46 u 1339 on 30/09/2015. Since the purchased i have been taking the iffco tokyo insurance from the toyota agency every year even before its due date.
On 08/02/2019 at 09:30 am, i visited globe toyota, phase 6, sas nagar, mohali, chandigarh for the claim where i met with the toyota executive mr. Vijay who told me that he will watch through your claim. I asked him that i urgently require my car to be returned to me by the evening of 13/02/19. He assured me that the parts your car required is already present here at the agency so you will get the car by 13/02/2019. I filled the claim with following details:
"i was traveling to amritsar on 24 january, my car was on tarn taran toll plaza, where my side mirror got stuck between the metallic polls of the toll plaza. As i was unaware of the condition i tried to get the car reverse, it broke and the bender stuck with that polls. While reversing, car bumper stuck with the bolero's number plate."

I got my claim accepted on 08/02/2019 with the following message as "your claim is registered as clm91738868/329483"
By time to time i have called mr. Vijay on his mobile number [protected] (Phone recording attached) where he assured me that i will get my car back on 13/02/2019. But when i called him on 13/02/19 he told me that the surveyor surveyed your car on 12/02/2019 so you will not get your car back on 13/02/19. Also he told me that surveyor has accepted only the claim of your bumper and rejected the claim of your side glass and bender.

Feeling dejected i got surveyor's sarvjit singh's mobile number ([protected]) and called him where he told me that he only got intimation on 12/02/2019 and regarding my explanation of the claim he told me that generally there are no polls on the left side of toll plaza so your claim will be rejected. I asked him if he had personally verified the tarn taran toll or he is just imagining to which he asked me to click the pictures and send him. I told him that this is not my duty. (Recording attached)

I being a police officer stationed at mohali, how come i will go there and click those pictures at this very moment.
Feeling hurtful, on 13/02/2019, i went back to the globe toyota, phase 6, sas nagar where i demanded my car back as i urgently required it (As explained above) where they wanted me to withdraw my claim, so i withdrew it in writing and they gave my car back. On receiving my car, i noticed that the car was in very ugly shape as they have parked it in open in very dusty area. (Pictures of the car attached). They haven't even tried to wash it before the handling.

I am utterly disappointed in the services offered by the toyota as toyota have been saying that customer satisfaction is the top priority to them and to rub salt on my wound, toyota is messaging me that they hope that you are delighted with our service.