Toyota — defective tyres of innova crysta

Address:

Thane, Maharashtra, 400604

My vehicle NumberMH04 HU6060 INNOVA CRYSTA 2.8 Z,

I had brought my vehicle in 2016 in the month of November.First I had problem with left rear tyre after 19, 000Kms.I found air bubble in the tyre so i complained to Millenium Toyota -the authorized dealer for Toyota. They took photos of the defective tyre & told me that they will send the photos to Bridgestone tyre manufacturer.Toyota says tyres not covered by them but whether i had purchased tyres seperately ? Also 95 % of the materials used by toyota are sourced from their suppliers so will they keep on saying all this for each and every items ? replaced the tyre with spare tyre of car & defective tyre kept as spare tyre. But after 5days i again found air bubble in tothe replaced tyre.So again complained to Millenium Toyota -the authorized dealer for Toyota about same problem of other tyre. They again took photos of the defective tyre & told me that they will again send the photos to Bridgestone tyre manufacturer. Asked them about previous tyres report, they told me that they will not give warranty for the tyre as tyre had been damaged due to impact.After 10-15 days they agreed to replace the tyres on 50% cost for two tyres as a good will gesture by them after lot of followup but we were complaning about the bad quality of tyres.Now both front tyres are became defective so i again complained to Millenium Toyota -the authorized dealer for Toyota. They assured me they will coordinate with Bridgestone tyre manufacturer. After 10-12 days they called me & informed me that both tyres became faulty because i drive the car on bad roads.I told them because of bad roads.So asked them to give me the reason in writing that tyres became faulty because of bad roads. After two days they sent me Email regarding same but they did not wrote about bad road reason.If tyres became faulty then the quality & design of tyres is very bad.Our dealer never told us the problems with 17" tyres. Its unfortunate such a well trusted company which cares about safety and quality.

Mr.Santosh Gole
C-901, Eternity Chs,
LBS Marg, Thane, Mharashtra-400604
Mob-[protected]
Email- [protected]@yahoo.co.in