Toyota — Front portion and right door damage claim

Address:

600117

My car got an accidental hit at the gate of my house and for the same I left my car in Lanson Toyota Pallikaranai on 12.10.2016 by 2.30pm. After 2 days I have been informed that Insurance is approved for certain parts and certain parts are not approved yet. I had a conversation with the insurance personnel as adviced by Toyota representative and got approved for the same for which was not approved. In the mean time i had received the call from service centre saying that your car is ready for delivery on 20.10.2016. Then i explained to the toyota representative about my conversation had with the insurance people and he told that if that is the case then the vehicle will be delivered 27th only. After that I have been asked to take my finished car on 27.10.2016 which is a day before Diwali. I was reached the service centre by 2pm. All my relatives were waiting on the railway station for me for iam supposed to pick them up for the occassion. In such a critic situation, I got shocked for i came to know around 8pm that the insurance people not given any clearance and got disapproved for certain parts (without any intimation on both sides). and iam forced very seriously to pay the difference amount of Rs 8031/- instead of Rs.1000/- to take my car back to home.

I have been a valid customer with Toyota for more than 4 years and holding 2 Etios vehicle and there were no such issues so far with them. And now, once approved the claim how can i been deceived without any intimation and how will i expect a good rapport with Toyota people in future. What went wrong among Toyota and insurance people, I wonder? there been a lack of communication which worsely affected my routine. I need immediate concern upon this issue along with return of difference amount i paid. And requesting to take action on appropriate person for such irresponsible act.

Please find below mistakes for your improvement;
1. Incomplete finishing on body works (not cleaned).
2. Delayed in getting clearnce with the insurance people being a passionate customer
3. Lack of communication and providing wrong information
4. Delay in getting approval for repairing damage
5. Not informed about payment (Surprising)
6. Role of toyota is very poor with insurance persons.

Expecting immediate and justified reply soon.