Toyota — harassment

Address:

Lucknow, Uttar Pradesh

Dear sir
I booked innova crysta base model of 17.85 on 29/09/2107, in exchange i have given my hyundai verna (Up32fu4277) according commitment of your employee he promised me to give me the vehicle in 20 days, and from last 5 days i getting calls from your employees please take this model that model, i told them when you have you have committed me of base model then he replied (Ok will try) as my old car amount 5, 00, 000 is alreday with you.
So really was very angry seeing the behaviour of staff, from last 15 years i have been purchasing hyundai, i got the suggestion from many people that toyota's commitments are upto the mark but seeing this
Its a humble request to solve this matter as early as possible
Regards