Toyota — Life threatening malware by Toyota

Address:	Mumbai City, Maharashtra, 400049
Website:	toyotabharat.com

Dear manager

Please note that with Gods grace we are all safe and alive

Could not ever imagine that my Fortuner lost the studs while running smoothly on NH 48

It happened yesterday while coming back to mumbai from my short diwali vacation trip to dahanu

How could this ever happen

I have never heard or seen this in my entire driving life of 22 years that the studs are gone

I have attached the pics

Half the day was fine and my family was coming back to mumbai
from dahanu

We drove almost 20 kms. Smooth road from Dahanu Reliance Power Plant to NH 48, then from there we crossed the Charoti toll plaza another 20 kms.

After that about 6 to 7 kms. The car was cruising normally at 90 to 100 k/hr on this very smooth highway road with no bumps nor any pits and suddenly out of nowhere, the car started wobbling with lot of noise from left hand rear side, we stopped the car at a distance of approx. 100 meters

I thought that the tyre may be punctured, but it was looking all very normal with full Air pressure

So i checked around the wheel and to my surprise there was no lock bolts on the wheel

I found them around 100 meters back all of them

To fasten them i had to lift the car by jack

But to my shock, there was no stud available on which i could fasten the bolts

I talked to the central helpline, where the call got connected after waiting almost 20 minutes, then he asked me all kind of questions for confirmation etc. That took away another 20 minutes and finally after another 20 minutes of explanation of my location they gave me a reference # X[protected] and informed that the towing service will call within half n hour

All this one hour i am standing nowhere to go in the middle of forest area with my family and in shock

After almost 50 minutes i get a call from towing guys, who inform that it will take 2 to 3 hours to reach our location since they will be coming from Vapi (Gujarat)

I got very upset and cancelled the towing service and contacted Meena Dhabolkar from Lakozy Malad who informed that nearest to my location was their service center in Vasai

So i contacted Vasai Lakozy and they immediately helped me with 2 to 3 towing services contacts, these guys were very helpful and after almost 2 hours the car reached at around 6 in the evening to vasai lakozy

All the guys there were also shocked to see this and appreciated the fact that we were all there unharmed

I would request Toyota to take this matter very very seriously as this is something which can cost lives