[Resolved] Toyota — Music system

Nighilm

from THIRUVANANTHAPURAM, Kerala

Nov 15, 2025

Address: Thiruvonam, puthuvaikal, killy, kattakada, trivandrum, 695572

Website: toyota

Dear Toyota Team,
I am Nighil M, one of your Toyota customers. I would like to bring to your attention the ongoing issue with the music system in my vehicle (Hycross ZXO), which I have been reporting since February 2025.
I have visited the Toyota service centre multiple times for repairs, inspections, and follow-ups, spending significant business hours each time. During my last visit, your representative advised me to leave the vehicle at the showroom for detailed rectification and assured that a replacement vehicle would be provided for my personal use. I had accept the same and around on week I had used your glanza vehicle.
However, after inspection, the technician informed me that the problem was due to an issue with my mobile phone. Based on this feedback, I sold my iPhone 16 Pro Max and purchased a new iPhone 17 Pro Max. Unfortunately, the same issue continues to persist even with the new device.
This situation has caused considerable inconvenience, time loss, and unnecessary expenses for me. I strongly feel that this is not acceptable from a brand like Toyota.
Therefore, I request you to kindly replace the entire music system unit at the earliest, as I no longer wish to undergo further service visits for the same unresolved problem.
I look forward to your prompt support and resolution.
Thank you.
Sincerely,
Nighil M
[protected]

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Feb 14, 2026

Complaint marked as Resolved

Toyota customer support has been notified about the posted complaint.

Verified Support

Dec 10, 2025

Toyota Customer Care's response Namaste!!

Greetings from Toyota India .

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers. We request customers to use those channels developed for faster redressals of their grievances.

We understand that our valued customer Mr. Nighil M has approached you with his grievance and we take note of the same.

We have forwarded the concern with the Dealer and our dealer will get in touch with the customer to resolve the query.

We thank you for informing this issue to us and we assure our best efforts to resolve grievances of our customers.

Best regards,

Toyota Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd