Toyota Complaints & Reviews

My Glanza UP14FA7656 delivered to me after 65 days on 21 April 2023, with billing of approx 2.15 Lacs,
Car was not repaired properly by Sunny Toyota Lko, Car again submitted on 5 May 2023 at Uttam Toyota Ghaziabad with Job Card
Front Bumper Cover Replacement,
Front Fender Sub assembly,
Other Body Repair,
Lower arm shoker replace ment,
Knuckle steering,
Column assembly steering,
Arm sub assembly suspension,
etc,
Again submitted on 30 July 2023 with Job Card for
problem of Air Baloon indicator & Steering assembly .

Car is still in Uttam Toyota Ghaziabad,

Job Cards attached

I hv to use taxi for my works for last more than 5 months,
spending approx 1k per day i.e. approx two lacs losses in hiring Taxi,
6500/- paid to RSA for transportation of vehicle to Sunny Toyota LucknoW for accident place.

You are requested to reimburse my losses and provide me new vehicle in replacement.

I recently paid approx 16k in replacing the wiring of airbags at Uttam Toyota gzb, the wiring o[censored]SB port is also to be replaced, estimate given me of approx 16k, for last 6 maths I m unable to use my car, already i hv given my car for reapir in Toyota Service center, still it is not fully repaired, even after warranty they are charging repairing charges.

I m suffering from mental harassment and my business loss .

pls take urgent action to replace the car & reimburse my losses.

Namaste!!

We at Toyota Kirloskar Motor Private Limited (“TKM”) believe in the philosophy of ‘Customer First’ and put our best efforts in association with our dealers in addressing all our customer concerns and issues with sincerity. Our authorized dealers are delivering services to their customers as per standard warranty and service policies and are committed to resolve all concerns of their customers. TKM has also set up an internal process to help our customers to communicate with us, if they so desire, on any of the issues they have via direct helpline and e-mail [[protected]@toyota-kirloskar.co.in & 24X7 toll free number published on Toyota’s Website[protected]]. We request our customers to get in touch with us in case of any concerns in relation to services provided by our Dealers, even though Toyota and its Dealers work on principal to principal basis, and not on agency relationship. We engage with common customer issues to provide solutions to avoid any inconvenience to our valued customers.

We understand that our valued customer Mr. / Ms. / M/s _______________ has approached you with his grievance.

However, we see that there are no contact details/Vehicle number to contact the customer. We request customers to use the above-mentioned channels developed for faster redressals of their grievances.

Best regards,
Guest Experience Center
For Toyota Kirloskar Motor Pvt Ltd