Dear Sir/Madam,
I am writing to bring to your immediate attention an issue noticed after the first service of my Toyota Hyryder at Galaxy Toyota, Moti Nagar, New Delhi, carried out on 3rd December 2025.
The overall service experience was satisfactory; however, at the time of taking delivery of the vehicle, I could not notice that the aero part on the co-passenger side (bottom area) was damaged, as the part is located underneath and not easily visible.
After reaching home, I inspected the vehicle thoroughly and observed the damage. I immediately informed my service advisor at the workshop and shared clear photographs of the damaged area. Unfortunately, I have not received any positive or satisfactory response from the service centre so far.
I wish to clarify that this damage was not present prior to handing over the vehicle for service. I, therefore, request you to kindly look into the matter on priority and arrange for an inspection followed by repair/replacement of the damaged aero part.
Although I have already conveyed to the service centre that I am willing to pay for the replacement of the damaged part only, there has still been no proper response or assistance from their side.
I request your intervention to ensure a prompt and satisfactory resolution in line with Toyota’s strong commitment to customer care.
I would appreciate your confirmation on the next steps at the earliest.
Vehicle Details:
Name: Bhupender Dutt
Registration No.: DL12DA2703
Model: Toyota Hyryder
Date of Service:[protected]
Service Centre: Galaxy Toyota, Moti Nagar, New Delhi
Thank you.
Warm regards,
Bhupender Dutt
Mobile: [protected]
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