Trai — about new selected pack

Address:

411027

Hi sir,

I am a videocon d2h user with customer id[ 12188449]. Since from last 1 month when my package was

Migrated (As per trai rule) to amt 461 from 472 (Previous), i am facing no. Of issues regarding services

Of videocon d2h, which includes wrong add-on activation, many regional channels (Marathi) service

Disconnected.

As per instruction from videocon i have selected again new pack from their provided website. After

Selecting my pack, when i click on proceed there was no amt displayed. Please see attached screenshot

For the same. This has been happening many times. Hence i sent them many mails and informed about this

Issue with the screenshot attached. Still i did not received any help from them. I only receives the

Mail regarding migration of package and to select new pack form websites. I also made many calls to

Customer care# but each time its busy.

As it's happening frequently i request you to intervene & provide resolution. Lodging complaints again

& again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min).

Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid

To reply it.

Now i am so furious, that i even don't want to use your services but unfortunately i have invested

Money in buying their useless products. I want my money back for the investment done on their set top
Box & umbrella.

I hope needful action will be initiated from your end & strict action will be taken against people who

Is responsible in videocon d2h. Below is the main chain with your team.

Regards,

Pramod
[protected]
[protected]@rediffmail.com