Trai — amount deduction

Address:

Ranaz Nazar, Benglavu Parambu, Chungom, Pallathuruthy, Alappuzha, 688011

Yesterday 21st june 2020 around 2.20 am when i tried to recharge an amount of inr 259.00 on my airtel mobile number [protected] thru airtel thanks application with my federal bank visa debit card ending with 5320 it shown that transaction failed. But today yesterday evening itself i have received an sms from the federal bank stating that an amount of “inr rs.259 debited by ecom txn using your card xx5320 at bharti airtel l on 21jun2020 09:40:34”

Because of the failure in transaction i have recharged my number thru an another sbi card ending with 4909 by airtel thanks application & it was successful.

When i tried to contact airtel customer service thru their number 121 & 198 am not able to speak to a customer support executive. So am requesting you to help in refunding the amount which is deducted from my federal bank account.