Trai — calls been barred. need urgent help

Address:

Mumbai City, Maharashtra, 400064

Hello,

I have just ported my number from airtel to vodafone due to unavailability of network and also ignorant attitude of airtel customer service.

I was in pondicherry, madras for one week and was not able to make calls at all. Hence after coming back to mumbai (Home) i complaint to airtel to which they did not bother to reply. After which i made a decision to move to vodafone. However, my previous bill of rs.296 is pending with airtel which i asked them to resolve my complaint and then i will pay. However, trai supported airtel in such matters and barred my calls. Now, i have to pay even though airtel was not able to provide services to me.

Why should i pay if i could not use my phone 1 whole week?

I am attaching the email i wrote to airtel of which there was no reply