Trai — complaint about double (excess) charging by bsnl for prepaid recharge

Address:

Jalgaon, Maharashtra, 425107

Respected sir,
On my bsnl prepaid mobile no.[protected] on day 29/8/2017 my mobile balance was. Rs.756/-. On this day i requested on bsnl tollfree number 123 by sms for recharge for stvrs395/-. As per rule bsnl has to deduct rs (334.7457) from my account balance. But bsnl deducted double recharge amount. By sending two charging sms. Now i have only rs. (84.4481) balance.
I have made twice complaint to bsnl toll free number whose ref number is 1h[protected] dated 29/8/2017 time 19.25 and 1h[protected] dated 31/8/2017. They told my compalint will be solved with in 24 hours. But complaint is not solved. I request you to give me justice.

—
Yours sincerely,
Pp rtn. Vilas s. Patil,
Chairman, diary development (Farmers welfare) committee,
Co-chairman, club bulletin committee,
Rotary ri dist. 3030
Director, jalgaon dist. Govt. Engineers credit society, jalgaon
Member, maharashtra state govt. Gazetted officers federation, jalgaon dist. Cordination committe.
Rotary club of chopda
Club no. C[protected]Chartered: 19 feb1971)
13-b hareshwar colony, chopda-425107
Tal. Chopda dsit. Jalgaon (Maharashtra)
Cell no. [protected]
E-mail [protected]@gmail.com
[protected]@rediffmail.com