Trai — complaint against videocon dish tv

Nitin Wankhede4222

from Mumbai, Maharashtra

Address:

Main Road, Nashik, Maharashtra, 444503

I am a videocon d2h user with customer id[protected]. Since from last 5 years, i am facing n no. Of issues regarding services of videocon d2h.

I have been compiling videocon for the past 15-16 days but they are constantly answering the vowels and they do not support me properly. My set-top-box is closed for the last 20 days. Instead of a set-top-box replacement, before last 5 days they have deducted rs.450 from my account. I have a lots of problems, please do me cooperation.

Their main (Tl) person (Mr. Ajay) gave me 100% guarantee but not solved yet

I am attaching call log pls chk

+1 photos

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TRAI customer support has been notified about the posted complaint.

Oct 31, 2019

Updated by Nitin Wankhede4222 i want only replacement of set top box but they are not responding since 15-16 days
fees already deducted before 7 days

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Comments

Sucheta S

from Delhi, Delhi

I had recharged on 21.10.19 asusual pack of mine but it has transfered to bharat combo pack. Now dishtv customer care is not ready to change the plan.

d2h Customer Care

from Delhi, Delhi

Dear Nitin,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards