Trai — harassment by jio com on number portability

Address:

New Delhi, Delhi, 110087

Hon'ble shri manoj sinha,
Min. For telecommunications,
Goi,

Dear sir,
Highly appreciable govt policies for public good are willfully scuttled by telecom service providers at will and extreme ease. It puts to harassment mobile users of the country. Given below is one such example pertaining to jio mobile service.

1. A number [protected] was ported from vodafone to jio. After porting, it was discovered that jio mobile phone service is not compatible with apple iphone 5s. Company admitted to this fact but did nothing to remedy the situation. I was unable to call anybody with jio sim and therefore thought of going back to vodafone. Since reporting cooling period is 3 months, another number from airtel had to be taken to meet my day to day needs.

2. After 3 months mandatory period another request was made to jio for reporting the number [protected] back from jio to vodafone on 26/09/2018. Rs. 550/- was paid for this reportability to vodafone executive mr bhim in paschim vihar.

3. A month has passed since this portability request to jio com was made but concerned jio executive is dilly dallying till the writing of this email for fulfilling my request. On the contarary jio is harassing me by resorting to most frequent call dropping on my airtel number [protected]. I suspect it so.

Your intervention in the matter is requested. An exemplary punitive cost punishment action is required to be taken against jio mobile executive for harassing the customer on the issue. It is necesary to take stern action for improvement of system for future. Jio must compensate me for this harassment by at least rs 5000/-.

Shashi kapil.
[protected].
Gh-12/4, paschim vihar,
New delhi -87