Trai — horrible step

1st of all i would like to inform you that we have been facing a blackout of tv (Dth) from last 3 days.

I've been continuously calling their support for help in this regards, but their customer support are full of illiterate, that they dont
Care to respond us.

On very 1st day, i've created my own pack of happy india, and after sometime, main channel of sony entertainment and set max were not working.

From 2nd day, i've calling them to start my sony channel, in return they are telling me to wait for every 5 hour when i call them.

On today, their limit exceeded, they put us on line for long time without any talk, and line went disconnected automatically.

Also they won't let us talk to their senior, all they are doing till now, is giving us excuses, or thinking how to get rid of complaint.

Its been 3 days so far, without sony channel that is my top priority channel.

I've already paid them in advance around 420rs, and for me, they are taking advantage of this change.

Customer like me struggling to get his own channels, and ended up wasting his own time with illiterate people.

I don't know where should i go for complaint now.

So i'm writing again for help, either sort this fast, or soon you will have to take your step which you have taken.

Horrible, frustrating and miserable experience..

None of your consumer support comes in action so far against corrupt videocon d2h.

Tv blackout day 3 since feb 1, 2019.

Regards
Frustrated customer.