Trai — I am complaining about Airtel regarding delay in prepaid sim to postpaid

Address:	560068
Website:	www.airtel.in

I have planned to migrate my airtel prepaid sim to postpaid sim on 11/07/17 and i took the new postpaid and the dealer said it will get activate in another 3 hours but it did not. Next day morning (12/07/17) one person from airtel came for address verification and after he went got a message that postpaid sim has been activated and you can change the new sim. But after changing the new sim got the network, mobile settings has been downloaded and asked me to restart my phone. After restarted my phone, network went off and did not get any for 30 mins so i decided to swap my prepaid sim, fortunately got the tower in my prepaid sim but outgoing services and data services has been barred. Only getting incoming service as of now. I have escalated to so many managers, senior manager and even nodal officer in chennai. But everybody is saying that need 48 hours but still issue has not been resolved after 72 hours also.

I am suffering alot with this by not making any outgoing call for 2 days and no data. Not able to book any cab services, check office emails. I am using my iphone as mp3 player. I am not able to pay anything using paytm/mobikwik and cant use banking services. Because of this i am totally getting frustrated mentally and feeling high pressure.

Being no.1 service why airtel can resolve this issue within 1 day and as a common man am suffering alot and frustrated a lot. I want to take this as very serious and need some result.