Trai — my 10 years old number is not restart from airtel after issuing new sim from air tel store

Address:

New Delhi, Delhi

Dear
Sir / madam
I lost my mobile phone on[protected] friday evening with 2 sim card in it one is airtel prepaid ([protected]) another is idea prepaid, next day on[protected] saturday i call airtel customer care and ask how i get a new sim the cc executive ask me to give a request to stop my number after that i get a new sim from airtel store so that i do and visit your airtel store at d. B gupta road karol bagh new delhi-5, they give my a new sim and take my adhar card and my finger impression and say's your number is active after 4 hrs, but from that day till this day my number is not active when ever i call customer care they cant match my i d details as the number is so old so they don't have any data of this but my name and dob is matching with them even cant help my to give any information what to do to solve my problem, just ask me to visit store again as i do 2 times but at airtel store they don't have any softer war to give any information as the store owner says we cant help you we only can provide sim, rest you have to call customer care for restart your number that i do again in front of them on this time the cc executive have confirm me that my number is re active after half an hour from now, but after 8 hrs the problem is as it is my number is barred by airtel and no one is able to give any positive response how i get my number restarted as this number ([protected]) is given in all important document's and to all my business family& friend's. Airtel don't have my older data to match or give any information to customer
Note - as i recognize on the time of purchasing of this sim card i submit my d. L as i give the detail to the customer care executive but they don't have any data with them how can it possible that my dob and name is matching but address is not even i don't have any other documents on that time.

(If i can know is there any other document is updated with airtel that i can manage to submit again or very fie with airtel customer care again to reactive my number please inform as its 10 year back there can be any miss match between both end's)

Airtel number that is not reactive by airtel ([protected])
Delhi

Regards
Mithun das
[protected]
[protected]@gmail.com