Trai — reliance jio is not refunding my recharged money

Address:	500092
Website:	www.jio.com

This is to bring it to your attention about an un ethical and non leagal practices of reliance Jio charging their customers. Today i.e 1/21/2019 i have recharged my mobile number [protected] with RC 99 rs and my recharge was successful but my data and calls were stopped, When i contacted Reliance Jio customer care they told me that RC 99 is allowed only for Reliance Jio handset numbers and they asked me to Recharge again with RC98 then only i was able to get the data and calls because i am not using reliance handset . I have requested them to adjust the money for RC98 but they are unable to do so. I have to recharge again with RC98 to get my network back. I have lost my money and time.

I strongly felt that these are unethical business practices by Jio and this is how the Reliance Jio is cheating its customers.
Kindly take the necessary action against them and Requesting TRAI for the corrective action against Jio network.

Thank you,
Sateesh Reddy J
[protected]