Trai — videocon d2h not resolving complaint

Trai — videocon d2h not resolving complaint

J Julka from Mumbai, Maharashtra

My d2h id[protected]. As per trai new rules, new pack got activated and then i recharged with 450 on 5th feb. My pack amount at the time of recharging was 429.52 hence i was supposed to get 31 days recharge. On 5th the next due date was correctly shown but next day onwards pack amt started showing 571 and next due date 1st march for which i continuously complained. After about 10 days pack amt was corrected but next due date was only revised to 4th irrespective of last recharge date and amt. Since then i hv been complaining daily but nobody tried to resolve it correctly. Instead they calculated from the day they corrected pack amount. I m extremely harrassed and feeling cheated though amt is only 60 but it is not fair. Today is 4th and my balance is 1 rupee due to their tech issues and my connection is disrupted though i recharged till 8th. Kindly help such that this is resolved correctly this time and does not happen again. The kind of resources and energy i wasted to complain daily thru calls and mails is something i dont want to go through ever again. Was this information helpful? No (0) Yes (0)
TRAI customer support has been notified about the posted complaint.
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Comments

Sunilmauryakumar

Dear Sir,
I am a regular costomer of videocon d2h. My costomer ID is 7509644. I have made my plan a pack of 288 on 28th February on 6.56 pm. But still my videocon d2h[protected] is not responding any chanel. And I have called them( [protected])more than 20 times but they always told this number is busy .

Sunilmauryakumar's reply, Mar 2, 2019

Dear Sir,
I am a regular costomer of videocon d2h. My costomer ID is 7509644. I have made my plan a pack of 288 and recharged it on 28th February on 6.56 pm amount of 288. But still my videocon d2h (75409644) is not responding any chanel. And I have called them( 9115691156)more than 20 times but they always told this number is busy .

d2h Customer Care's response, Mar 15, 2019

Dear Sunil,

We apologize for the inconvenience. We have forwarded your concern to our team and will get back to you with an update soon.

Regards,
Team d2h

d2h Customer Care's response, Mar 16, 2019

Dear Sunil,

We would like to inform you that your package according to NTO request has already been activated with a monthly cost of Rs. 273.60/-. We have sent refresh command if still issue is there kindly share the screenshot of the error.

Regards,
Team d2h

Arumoy Das

from Kolkata, West Bengal

After setting the channels on mera wala plan I can only able to set on SD here i found no option on HD channels. How can i able to do to select HD channels. The d2h operator forcing the customer to had to buy there combo offer

d2h Customer Care's response, Mar 15, 2019

Dear Arumoy,

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [email protected] so that our team can look into your concern.

Regards,
Team d2h

yogeshsoda

from Umred, Maharashtra

Mera plan pahle 300 rs per month tha vahi plan continue kari

Imtiyaz Khatri

I am having Airtel DTH subscription if I want to select HD channels from FTA 100 channels how can I do so, I need Sony, Sab and Star Bharat in HD, will I have to pay for HD channels or I select from FTA channels list. Please reply my query on email [protected]@gmail.com.