Trai — videocon d2h provider not transferring my wrongly recharge amount

Address:AP ALAS TAL SHIROL DIST KOLHAPUR, Kolhapur, Maharashtra, 416104

Dear sir,
I have done recharge of rs 500 on 15/01/2020 8.14 am on videocon d2h id[protected] by mistake. But my correct id is[protected]. I have giving complaint against the same to d2h customer care center also i have mailed 6 time the same problem by my mail id [protected]@gmail.com to d2h id. They are not giving any response to me so please do it need full my phone no is [protected]
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Dear Customer (bsborgave),

We apologize for the inconvenience caused. Please share your RTN (Registered Telephone Number) or customer id at [protected]@d2h.com so that our team can look into your concern.

Thanks & regards
I am from andhra pradesh. Abn/Tv5 channel is not coming in my siti cable

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