Trai — wrong information by customer care of videocon d2h

Address:

Rohtak, Haryana, 124001

Dear trai,

I am a videocon d2h user with customer id 49379998.

Approx 10 - 15 days back i called customer care to close my 2 mirror connection out of 4 connection. They raised a complaint for the same and i was told that ur complaint will be resolved in 2 days.

But when today i called customer care for package change first cutomer care executive said that my 2 mirror connection are closed and they activated new daimond pack on my other 2 connection and new channels will be started in 5 minutes

But when new channels not started, i again called customer care.

He told me that my all four connection are still activated and new package is activated on that set up box which i thought to be closed.

i was charged for approx 10 - 15 days on those setup box which i thought to be closed AND NOW AGAIN I WILL BE CHARGED RS 561 PER MONTH FOR SERVICES I AM NOT AVAILING

When i asked customer care executive to transfer my call to senior then he told me that call cant be connected and our senior will call u in 30 minutes.

Just to connect to customer care i had to call for about 40 times. Lodging complaints again & again isn't feasible with videocon d2h. They keep our call on hold for mammoth duration (30 min). Sometimes call gets disconnected & they don't bother to call back. If we write email, they simply avoid to reply it.
Some customer care executive appointed there lacks of knowledge about how to deal with customer complaint DUE TO WHICH WE HAVE TO BEAR UNNECESSARY CHARGES

i just want ot know one thing that
TILL WHEN CUSTOMER BEAR CHARGES DUE TO FAULTS OF CUSTOMER CARE EXECUTIVES.

I REQUEST YOU TO PLEASE HELP ME TO GET MY AMOUNT REFUNDED FROM THE DAY I RAISED A COMPLAINT FOR CLOSURE OF MY 2 CONNECTION TILL THE DATE MY 2 MIRROR CONNECTION ARE CLOSED

I hope needful action will be initiated from your end & strict action will be taken against videocon d2h.