Travel Guru — exploitations of customers from yatra/ travelguru in lodging services

Address:

411028

I had booked arya lodge mysore online from official website of yatra.com for check-in on 29th sep 2017 with ref number yat [protected] on 11 th aug. 2017 and paid full amount through net banking (Bank statement attached) and confirmed booking. (Confirmation attached herewith) on 28 th sept, i got message from them that, the booked lodge is not available on 29th sep 2017 and they cancelled my reservation without my consent.
On 29 th october 11, 2017 after reaching to mysore at 10.30 p. M. I occupied same room in the same lodge which i was already booked 50 days in advance and for the same one, lodge authorities charged me rs 3500/- per day. On that day i was with my 7o year’s old parents so i paid that one. Yatra.com exploits their customers in association with their business partners and they don’t follow any business ethics. Even after paying full booking amount they are highly unreliable and does not accept the responsibility of assured accommodation to the customers. Their staff also rude and not paying attention on the customers satisfaction.