[Resolved]  Travel Guru — Fraud committed with customers

Address:

Bangalore, Karnataka

Hi, I Pramod P Ananth, made a booking for one of the home stay's in coorg, madekeri, karnataka. I used the site Travel guru to make my reservation. I made the booking of the cottage and the same was confirmed to me online that booking is confirmed. The amount charged was 13.500 for 3 nights. On 16th APr 2014, when i happened to call the hotel 'Gowri Nivas', i was shocked to hear that my bookings were not confirmed. No one till that time from Travel guru had even called and informed that the bookings were on hold and neither was there any alternative suggested. It was my anniversary for which the bookings had been made and the bookings were not confirmed inspite of travel guru providing me with a confirmation mail and invoice of the bookings. When i called travel guru on the 16th Apr to ask them what the reason was, there was no proper response and my call was attended by various people on call but without a resolution. I can name a few of them Nilofer, Roshini Joshi, Abhinav, Rohit and then the manager handling escalations. But all were indifferent to my situation and after calling travel guru on an STD line for almost 10 times and speaking to 10 different people, i forced them to provide me an alternative. The alternative that they provided on 16th Apr afternoon was a shady hotel in Kushalnagar, where as the one that i had booked was in coorg. My complaint is - A fraud has been committed by Travel guru and my money was kept with them for around 20 days. ( 3rd Apr to 16 Apr 2014). I asked them for the interest to be paid, but this was strictly denied by them, - Why did travel guru not inform the customer once the hotel person had confirmed that the bookings were full. Why did i have to call up the hotel to find out that my bookings were not confirmed. - As due to the pathetic and indifferent attitude of Travel guru people, my whole anniversary plans had to be cancelled. Who will pay the cost for this personal loss. The following are the details of this case. Hotel booked by me : Gowri Nivas, Coorg Dates : 17th Apr to 20th Apr 2014. Amount paid to Travel guru : DVTG/2014-15/00202988 Invoice Amount : 13347 ( Rupees Thirteen thousand three hundred and forty seven only) Paid on date : 3rd Apr 2014. Paid by : ICICI Bank, Credit card ( Card details will be made available on request) REGARDS PRAMOD ANANTH [protected]