[Resolved]  Travel Guru — Misrepresentation of details.

Hotel : The Periyar Heaven, Thekkady, India Booking ID. TGU[protected] Main Contact: Ramesh Chand Email:fravashi.[protected]@gmail.com Booking Date. 10/11/2014 Traveler & cost summary Reserved under the name Ramesh Chand No. of Adults 6 Adult(s) No. of Children 0 No. of Rooms 2 (Standard ) Check-in Thu, 11 Dec 2014 Check-out Fri, 12 Dec 2014 Room Rate (per night): INR 3312.00 Taxes and Service Charges (per night): INR 81.00 Total Amount PaidINR 3387.0 Total discount INR 500.0 Total Amount Paid INR2893.00 The misrepresentation of details regarding the hotel is done by your (travell guru) side for the above mention booking detail. You booked the room for the accommodation of 6 adults in 2 rooms but when we reached hotel the room is not fit for even 2 adults, you (travell guru) made us to sleep on the floor which resulted the hardship and the major cervical pain to one o[censored]s who is already a cervical patient due to which our whole tour got spoiled even after facing all that hardship we tried to adjust their but the last nail in the coffin done when at the time of check out the receptionist charged INR 250 from us for that so called arrangement he had made for that 3rd person even he start fighting with us and we don't want to do the same so we paid the amount. When i called to your executive that girl was not ready to listen my problem and when i request her to transfer my call to her seniour the call is got disconnected. This type of behavior is not expected from a reputated travell agency even after having a strict consumer protection laws in our country. So, i m definatly going to take some legal action against you for the hardship, mental harashment, physical strain and for spoiling our whole tour.