Travel Guru — Senior citizens in distress. 90 yr old lady fell sick

Address:

Amritsar, Punjab

Travelguru sent me a booking comfirmation vide booking ID TGUA[protected] on my email [protected]@gmail.com. They also confirmed that they had received payment in the amount of Rs. 13778 from me. The booking was for 4 Executive rooms with breakfast at the hotel "City Park" in Amritsar. Reservation for these 4 rooms was confirmed for 4th april 2015 check in and 5th april 2015 check out. When we reached the hotel after an early morning train journey, the manager at City Park hotel told us that they are sold out and we don't have a booking. I was with my 90 year old grandmother, my retired parents and aunt, and a 11 month old infant! The manager then told me that they had informed travelguru on 2nd April itself that the hotel was sold out. Travelguru did not bother to inform us. Upon calling them, they told me they had tried contacting me at 12 pm on 4th of April (which was the time of our check in!!!). The very discourteous travelguru staff was unapologetic and the customer service manager Vinayak told me there is no use arguing, let me find another hotel for you. They then asked us to shift to a hotel called Volga which is not even a proper guest house to say the least. The cheating travelguru staff then told me that they have upgraded us to family suites in Volga. There is only one family suite in Volga and that is not even comparable to a basic room of City Park hotel.
The manager at city park hotel was nice to accommodate my grandmother in one room for 3 hours as a doctor had to come and see her as she was fairly unwell and all this waiting had added to her health problems. The doctor came and gave her three injections and lots of medication. After this we arranged our own transport and reached hotel Volga at 5 pm. Travelguru had assured us that Volga staff is already aware we are arriving. To our surprise and agony, the Volga staff made us wait for 1.5 hours in the dirty lobby while they got the rooms ready. All this while my grandmother, my 11 month old son and my retired parents kept waiting in the lobby. The standard of Volga hotel is not even 1500 Rs per room per night (which is on their tariff card as well) compared to the Rs 3444 we had paid for hotel city park. Noone from travelguru has informed us of any refund till asked and they said they would refund some amount as if they were doing me a favor.
This is MENTAL HARRASSMENT, CHEATING and BREACH OF AGREEMENT.

I HAVE BEEN AN EARLY CUSTOMER OF TRAVELGURU AND NOT ONLY WILL I TAKE MY BUSINESS ELSEWHERE, I WOULD ALSO TAKE PAINS TO ENSURE ALL OF MY FRIENDS AND COLLEAGUES, SOME OF WHOM ARE VERY SENIOR PEOPLE IN REPUTED ORGANISATIONS, DONT USE TRAVELGURU AGAIN