Travel Triangle — booking id - 7065339

Dhane$h

Address:	Mumbai
Website:	www.traveltraingle.com

Travel triangle is asking for cancellation charges.
I booked for maldives.
Due to covid-19, flights and property both gave full refund.
I have mail from airlines as well as property.
Then why is travel triangle is asking for cancellation charge of 13000 including agent as i have also not cancelled the booking. It has been cancelled due to covid-19.
Never trust this websites.
Not at all reliable and customer friendly.
What is my mistake if covid arises.
What u will do of my money asking as cancellation charges.

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Travel Triangle customer support has been notified about the posted complaint.

Verified Support

May 04, 2020

Travel Triangle Customer Care's response Hello Dhanesh,

We are sorry to hear about your experience. We have made a note of your concern and are working on it now. We assure you that we will provide a resolution soon.

Regards,
Aditi | Team TravelTriangle

Verified Support

May 11, 2020

Travel Triangle Customer Care's response Hi Dhanesh,

Our team has reached out to you and offered the best possible resolution. Unfortunately, the same was not accepted by you. While we won't be able to offer the resolution that you are expecting, but we assure you that your feedback will be escalated to the concerned stakeholders, and it will help us in improving our services in the future.

Regards,
Aditi | Team TravelTriangle

May 12, 2020

Updated by Dhane$h Hello

Dear TT team, for what you are asking of cancellation charges when property have refunded full amount without any cancellations and airline has amount secured for 1 year.
Attached are both proofs.
This cancellation is not from my side. this is due to COVID - 19.
What is my mistake in that? Also, If neither property nor airline is taking any charges, then why are you asking for a cancellation charge of Rs. 13, 900 including travel triangle charges.
Bifurgation - 6000/ person *2 = 12000 of Agent
900 = Travel Triangle charges.
500*2 = Travel triangle cancellation per person

Calculations -
I have given Rs. 1, 50, 000
So as per attachments, my amount Rs. 36, 732 is secured with GoAir.
So as per calculations 1, 50, 000- 36, 732 = Rs. 1, 13, 268

Rs. 1, 13, 268 - Should be Refunded as given by me without any cancellation charges.