[Resolved] Travel Triangle — extra charges without information

anusuccena

from Gurgaon, Haryana

Address:	New Delhi, Delhi, 110017
Website:	www.traveltriangle.com

Dear sir,

This is in reference tobooking id: 3314589 booked through travel triangle for a personal vacation to thailand.

I was have a good time time there but ail of sudden i have been a day before that for phi phi island i have to take speed boat as big boat have only people who know swimming. Big boat cannot be parked so you have to go through water (Swim). For the same i have been charged 1000 bhatt extra. It was never told by agent before that you cannot take big boat if you do not know swimming. Some guy name rippo has collected 1000 bhatt from me from hotel. He showed me images of big boat and asked me to do same immediately as tomorrow is your travel. I paid him the money and immediately informed traveltriangle team and agent. There was no response from them till days. I have even logged complaint but no resolution till date. Even travel triangle is not replying over mail or taking any action.

In view of the above. It is requested to kindly reimburse the excess expenses made my me during trip execution as detailed above.

Thanks

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Feb 4, 2019

Complaint marked as Resolved

Travel Triangle customer support has been notified about the posted complaint.

Verified Support

Jan 04, 2019

Travel Triangle Customer Care's response Hello Anirudh,

We are sorry to hear about your experience. We have made a note of your concern and are working on it now. Be rest assured that we will provide a resolution soon.

Regards,
Aditi | Team TravelTriangle

Jan 21, 2019

Updated by anusuccena Dear team,
There is no resolution of same till date. It was told by travel agent that they will arrange a conference call but nothing happened and no further action from travel triangle team also.

Jan 30, 2019

Updated by anusuccena Dear Team,
It was never a suggestion and as per the telephonic conversation with agent the agent has confirmed that he told me to not go on big boat if you do not know swimming .

Now is this s suggestion?????
Should i considering it as suggestion to take risk of life and go in big boat without knowing swimming??

I am a reguar customer of travel triangle and book all my trips through same but this response is not expected from company like travel triangle.

Also why was same sugesstion not given when i was going on long tail boat??
Also why was same not informed at time of itenerary planning and booking ???

This is clear case of cheating and making extra money putting traveller under such positions where he has no option.

Can i know why the agent not replied when i have raised my concern over travel triangle portal and over customer support of traveltriangle ????

Without any answers you are informing me that it was a sugestion, We do our booking not directlty through agent but with travel triangle for a trust which build up in years.

Requst you to expedite this to senior management as such things creates a lot of problems for traveller and trust on such reputed company like traveltriangle.

[protected] Forwarded message[protected]
From: CET <[protected]@traveltriangle.com>
Date: Wed, Jan 30, 2019 at 12:22 PM
Subject: Re: Feedback form by [protected]@gmail.com
To: <[protected]@gmail.com>

Dear Mr. Anirudh,

Kindly accept our sincere apologies for the inconvenience caused on your trip arranged by our travel partner, and appreciate you taking out time to share your concerns.

But we are sorry to inform you that we will not be able to compensate you anything as we have just provided you with the suggestion of the speed boat and it was up to you that whether you want to take the same or not.

We deeply value your relationship with TravelTriangle and hope to continue crafting amazing holiday experiences for you in the future.

Sincerely,

Ticket: https://traveltriangle.freshdesk.com/helpdesk/tickets/34683
Akanksha Agarwal
Travel Consultant - Customer Experience
m.[protected]
a.29, Maruti Industrial Complex, Sector 18, Gurgaon
Website | Blog | Travel Stories

34683:914631

Verified Support

Feb 04, 2019

Travel Triangle Customer Care's response Hello Anirudh,

Apologies for the inconvenience caused during the trip. Our team has gotten in touch with you and has offered you the best possible resolution. Looking forward to serving you again on your next trip with us.

Regards,
Aditi | Team TravelTriangle

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Comments

anusuccena

from Gurgaon, Haryana

Dear Team,
Waiting to hear from you for the same please

Thanks
Anirudh

anusuccena

from Gurgaon, Haryana

Dear team,
There is no resolution of same till date. It was told by travel agent that they will arrange a conference call but nothing happened and no further action from travel triangle team also.