[Resolved]  Travel Triangle — Money not refunded by aadi travels ur agent

Address:

Gurgaon

I want to escalate the refund claim matter which is not yet resolved and its been more than a year since i am following with travel triangle and it's partner aadi travels. My travel details are below:
Travel triangle booking id- 5489546
Email id: agarwal.[protected]@gmail.com
Contact number: [protected]
Countries travelled: singapore and Malaysia
Travel dates: from nov 2019
Travel partner: aadi travels through travel triangle
Refund amount: 800sgd

Issue: when we asked for trip quote from travel triangle, there were number of travels agents who gave their quotes and we selected aadi travels amongst them. However inclusions from our itinerary like food, site visits etc were not covered during our trip and the person co-ordinating with us (Santosh) ensured that the amount will be refunded once we are back. Now, we are not getting any resolution - the last email from travel triangle said aadi travel has been absconded. Post which we tried to know when would the matter be resolved but we are not receiving any response from travel triangle to any of our email. Also the person from travel triangle (Arzoo chabria) who was coordinating with us while booking and with whom we finalized the travel package isn't picking our calls nor responding to our messages (Screen shot attached). Request you to look into the matter and take actions please. The customer care listens to the issue and hangs up the phone. The