Travel Triangle — Not getting refund:Rs 43760 :Maldives booking | 7157892

Address:

Holiday Triangle Travel Private Limited Plot No -29 , 3rd & 4th Floor Dynamic House, Maruti Industrial Complex Sector 18, Gurugram - 122015, Haryana

Hi,

I have booked maldives pacakage through travel triangle
I have paid 83788 for Booking on time, due to the Corona outbreak, everything was cancelled.

On Apr 26: I got mail from TT that I will get a refunded amount as Rs.80688.rs 3100 would be debited as a convenience fees.
Check Attachment as SS1 as prrof.

On July 22: I got mail from Puja about the partial refund of Rs.36928 initiated and I got the money within a week.In that mail it is also mentioned Rs.43760 will be refunded by airlines. Check Attachment SS2 as proof.

After that I followed up with Puja for Airline refund.

On Sep 19 : I got mail from Pooja that they got Rs 38080 only from Airlines and needed my approval to initiate the refund.Check attachment as SS3 as proof.Then i asked where the rest of amount i.e Rs 5680 is debited.She said it is royalty fees of airlines.
I checked with srilankan airlines policies there they clearly mentioned if flight is cancelled by airlines no amount is debited.

Now its been 5 month i am not getting rest of he amount that is Rs 43760 from the Travle traingle.they are not replying on email, not reachable on phones and message.

Kindly check this as i need money, there is some medical emergency in my family.