[Resolved]  Travel Triangle — refund not received for cancellation

I had booked a travel package through one of the agents of travel triangle. Payment was made through travel triangle. Because of highly sensitive situation in kashmir and the travel advisory of not to travel by the government, i decided to cancel my trip.
However neither have they refunded my amount of rs. 27600/- and neither have they given me any commitment as to it will be refunded.

I do not understand how can they expect me to travel in this situation. My flight tickets are cancelled and they have provided 100% refund (Spicejet) and these guys are not even responding properly.

My booking id with travel triangle is 5352416.