Travel Triangle — refund of the cancelled trip

Address:	Gurgaon
Website:	traveltriangle.com

I have booked the package of thailand for rs.103000 on 13 jan'20 and paid rs.43000 (First instalment for flight cooking) + rs.1100 (Convenience fee). Also, at the time of booking i have confirmed that my wife is pregnant. She is allowed to travel but if due to any situation, i might need to cancel. Agent confirmed that is such scenarios, 100% refund will be given.

On 6th feb'20, due to covid-19 situation and as my wife is pregnant, i have cancelled my trip. Got the confirmation same day that it's cancelled and they have offered the refund of rs.10000 only. On speaking with the agents supervisor, it got increased to rs.15000. They asked me to share the bank details for refund which i shared but i didn't give my noc as they denied to share the cancellation summary like how much they paid for cancellation for flight and hotel. I checked with indigo and hotel on my own. Indigo confirmed on email, that they have refunded 41, 734 out of 43000 they took for booking. Also, one of the hotel confirmed no cancellation charges, however they are only refunding 15000. No response even after so many chase emails. Can someone help?