Travel Triangle — sikkim trip

I had booked a family vacation to sikkim from april 3rd-10th. Given the sikkim government has shut down tourism in lachen, lachung etc till april 15th and the current coronavirus situation it is impossible for me and my family to travel. I have been repeatedly trying to get in touch with someone at travel triangle for my cancellation and refund, but they keep saying someone will get back once they have the cancellation amount calculated. I don't see why i have to pay any fee for cancellation when it is the state government order to shut down tourism in the period of my travel! I am really disappointed in the customercare services and i want my full money back!
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Travel Triangle customer support has been notified about the posted complaint.
Verified Support
Mar 16, 2020
Travel Triangle Customer Care's response
Hello Pooja,

We are sorry to hear about your experience. Please share your Trip ID/ Registered Contact details at [protected]@traveltriangle.com, so that we can further look into it.

Regards,
Aditi | Team TravelTriangle
Mar 16, 2020
Updated by Pooja Digumarti
my trip ID is 6960702 and email id [protected]@gmail.com
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my trip ID is 6960702 and email id [protected]@gmail.com

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