Affordable Sales Promotions Pvt. Ltd. — Non fulfillment of the contract

Address:

Delhi

I had taken “Affordable holidays” offer from Bag it today on 5.3.12 and paid Rs.7000.00. The offer included accommodation for 7 nights and 8 days in 3 star, 4 star& 5 star deluxe hotels/apartments/resorts. I wanted to avail this offer for the period between 27.10.12 and 9.11.12 by giving them 2 destinations (Istanbul & Beijing) and 2 dates according to their terms and conditions. I had sent the form along with the draft for the value of Rs.750.00 by courier, the courier came back saying that the address was wrong, this was the address mentioned in the form as well as on the website. I called their customer service number when I was told that the address was changed.
I then sent the form along with the returned courier cover to them by speed post on 25.9.2012. They refused to give me an accommodation saying that one month notice was not there. First of all it was their fault that they did not correct the address on the website (till today their website shows the wrong old address), nor did they inform the customers about it, secondly my second date was 3.11.2012 which was quite within the one month notice, so I sent them an email to this effect. I received an email from them on 4.10.2012, saying that they can give me accommodation in Thailand in December. I obviously do not want them to decide where and when I should go for a vacation, and that’s what I wrote to them in my email, to which I have not yet received a reply.
I had sent them another letter by courier on 7.10 2012 and also wrote a complaint to them on their website. Till now I have not heard anything from them. I had asked them to refund my money since they cannot provide what they promised.
They do not reply to letters, to emails. You cannot talk to them on phone as they keep disconnecting the phone. I must have called them at least 8-10 times. This I feel is a big fraud and cheating the customers.
Surprisingly even after refusing to give me accommodation they went ahead and cashed the draft for Rs.750 which I had sent along with the application form.(it was cashed on 19.10.2012). This just shows that they are there to collect money without giving any service to the customers.
I would like you to take action against them so that they refund my money (along with interest) and stop cheating more people with offers like this. This obviously is a big fraud and scam.
I would be happy to provide any other information you need. I can send the photocopy of their brochure and copies of my correspondence with them including the emails.
Thanking you
Madhu Gupta

Dr. Madhu Gupta
1010, Road # 46 Jubilee Hills
Hyderabad 500033
Tel#[protected], [protected]