Travelguru.com — Harassment and cheating

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Booked four rooms through travelguru.com on 21 march for two days i.e for 22 and 23 march in the hotel Neel Madhaba International in puri, odisha. I made an online payment of rs. 81/- through sbi net banking vide transaction ref no. IGOBRPNPB6. I got the confirmation invoice from travel guru through mail vide booking id. MOTG[protected]. We are in total 4 families booked for 4 rooms in puri. We started our journey from sambalpur in early morning via train in AC chair car. At about 7.30 am i got a call from the said hotel manager that no rooms were available with them and they will not be responsible to the booking done by travel guru. They said that travel guru unauthorizedly made that online booking without taking the hotel's consent. One can well imagine the situation faced by me at that point. We are on our way to puri in a peak time where availability of room is in a scarcity and we have two senior citizens along with 5 small children with us. I could not think what should i do at that moment. Then i immediately mailed to travelguru about the matter and also called their customer care no at about 8.15 am. I narrated the matter to them. The customer care representative assured me to resolve the issue. I waited for 1 hr but still they did not call me back. I contacted them again. They said that they can not do anything for this mishappening and just tendered me an apology mail. They mailed me that my entire amount will be refunded to me in the next five days. Its so ridiculous that they made a serious fault and still they do not try to return my amount immediately. Anyhow we reached puri at about 1 pm and after a hectic search we managed to find 4 rooms in a hotel after paying about rs. 000. I got a total loss of around ten thousand apart from the mental agony and tention caused by the said travel booking site. These sites should be exposed to the people and must be punished by law. It is also to be mentioned here that it was very very difficult for a middle class person like me to pay rs27000 at once because i already have transferred rs 81/- on 21 march to travel guru. It means i had to arrange rs44000/- . when i mailed the travel guru site about this matter and asked them to take immediate measures to refund my amount atleast, instead of doing so they again tendered another apology mail to me with an offer to provide me a 1000 rs gift voucher. What a joke? I request all through your site to punish this site so that no second person like me would be victimised.