Travelguru.com — Regarding prorated overusage

Address:	Pune, Maharashtra, 412115
Website:	www.ideacellular.com

I activated 3G 250Rs data 1GB pack and used that complete 1GB, deactivated the pack after completion. But after billing I had noticed that idea had charged about approx. 950Rs as Prorated overusage charges. I have no idea what is the deal behind this term(Prorated overusage charges). I even surfed the whole idea website regarding this terms but ended with no results.

Then I called Customer care and enquired about this issue, they explained about this term why charge like this and am surprised. Later I asked is there any written terms which details about this case and again their answer was no, but they say they will explain every customer about this tern while they activate the pack orally, but in my case none of their executives had explained this issue while activating. So this is a pure hidden act that idea deals with customers and charge without prior information and says we have to pay it definitely.

Please address this issue.

Sudharsan Rajendran
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