TravelKhana — Prepaid order not delivered

I had ordered prepaid veg thali on 3rd October 2021 in train no. 02857 at 7 pm. the food was supposed to be dilevered at Gondia Jn. The arrival time at Gondia was 9:30 PM but there was no contact no. of delivery person and the food was also not delivered. I request Refund for the payment I did.
Mob. No. used for booking is [protected] and email is [protected]@gmail.com