Traveltriangle.com — Request for refund rejected and amount forfeit

Address:	Gurgaon, Haryana, 121003
Website:	traveltriangle.com

Hello,
My name is Sandeep Singh, this mail is in regards to my Kerala trip as is had made a payment of Request ID 1099213: Payment of ₹32, 800on Nov 8, 2016 and Payment of ₹12, 000 Booking ID: 1099213 on Dec 2, 2016.

My arrival date for Kerala was on 9th of Dec 2016.But, on 5th of Dec my wife fall sick because of Chicken Pox and same was conveyed by me to Mohd. Khalil and other executives too.

Since 05.12.2016 I am calling you regularly to either postpone by package or refund the amount. I had sent several emails to your executives but I had no response from them and when I call them they simple don't respond and make excuses.

That you have 100% refund policy and I believing on the same made the booking and the same was also assured by the sales executive that the same booking can be postponed or reversed later.

I was asked to attach the medical documents and the next moment i posted all the medical documents too.

I paid Rs.500 extra on the payment gateway and it was told to me if any problem occur in terms of service or any other issue then the money will be refunded from Travel Triangle's end.

My problem is genuine. Please look ahead as i want a refund of my money because same was told to me and i am posting the medical documents again.If needed i will visit the office with my wife as she is still suffering from viral because of Chicken pox.

My question for Travel Triangle is simple, i made a payment for air tickets and i made the payment for hotels too.
So when i am not able to use the package for a medical reason then how travel triangle can forfeit my money on the name of policy.
Because even though when i am not able to board the flight the seat was not empty for me i am sure the seat was accommodated to other person the rooms were not kept reserved for me in the hotel. So if the airline was earning rs 2000 from now they had earned 12000 from my money and new booking also same goes with the hotel also.

My reason is valid and i want my money back, you need any medical details i will give a physical visit and do all the needful.

sandeep singh
[protected]
sandeep.[protected]@gmail.com