[Resolved]  Tripgateway.in — Fraud in name of assured gift

The mail i got from Tripgateway.in on 15.02.2016

"Dear Mr. Shekhar,


As per your request we would like to inform you that, we have already refund your amount which you had paid to us for holiday package.
and now your membership has been expire from Tripgateway.

Kindly Ack. the below email.."

but till now there is no credit to my account

Dear Tripgateway.in,

I once again requesting to Tripgateway.in to please refund the amount Rs.8999/- to Mr Shekhar Kumar also inline with me without any further delay or else we have enough evidence to move on ahead as already communicated by mail.

Please respond or else we will not wait for you and forced to lodge complaint.

Expecting positive result from tripgateway.in

Regards'
Hariom

Below is the reply received from tripgateway.in which is really disgusting and self explanatory about their image.

Dear Mr. Shekhar Kumar,


Greetings of the Day !!!
Thanks for mailing us being a part of Tripgateway !!!
As per the trail mail we and mail sent by you on 03.02.16 you requested for refund as we was processed for refund but you already lodge a complain against over company as Mr. Hariom Kumar did earlier and we already refund Mr. Hariom money but as per his commitment he didn't remove the complain lodge by him and as per our conversation we already told him until and unless he remove the complain we cant process to refund your money and for refunding your money firstly Mr. Hariom and you have to delete your complain as we are fulfilling our commitment but you people are not fulfilling your commitment so kindly remove the complaint and you will get the refund money same day on your account and for more complain kindly revert and ack. on the same mail.
We will appreciate your patronage for more query kindly write us or call us (working hours)


Our Reply to his mail is as Below.

As you had refunded mine money: i had already marked complaint resolved,

As your salesman has cheated us by offering sony xperia Tab or Samsung s6 edge plus as assured gift and which your company didn't honored. Hence on feeling cheated we had requested for full amount and as per your reply in mail and on this website you had already regretted.

Now the point is we don't know who this company is. we came to know from your salesperson call on the name of promotional assured gift.

Mr Shekhar money is with you since 07.01.2016 and you had already communicated in mail and this website that you will refund first mine and then of Mr Shekhar Kumar.


we are once again requesting you we don't have any grudges with your company and hence we are behind you till we receive our full money. Hence you are once again requested to refund the full amount of Mr Shekhar Kumar at the earliest.

or else we are bound to move on lodging official complaint as well as the information shall be passed on to Print and electronic media as well as you are very much aware that at present era we can reach all government officials of this country within a minute using social and electronic media which will automatically give results as per your desire.

We are once again asking to honor your previous mail regarding refund and please don't test our limit of patience.

At this juncture this is to inform that we are giving you time till 13.02.2016 for crediting amount is the same account of Mr Shekhar Kumar from which payment was made or else after that date we are not responsible for any loss to image of your company.

Remark: The no of days you are delaying its proportional to loss of image of your company and i think you can understand making repo is time taking job but regaining lost image is almost impossible.

please revert back immediately as we don't have left anything to loose (other than time) but your image will.

Dear Tripgateway.in

Deletion of complaint is not in my hand, only i can put remark as resolved which is done immediately without single second delay from my side after getting back money in my account. Please refund the amount of Mr Shekhar Kumar also..immediately...

Regards'
Hariom'
[protected]

Dear Mr. Shekhar Kumar,

the mail i got after posting complain
Greetings of the Day !!!
Thanks for mailing us being a part of Tripgateway !!!
As per the trail mail we and mail sent by you on 03.02.16 you requested for refund as we was processed for refund but you already lodge a complain against over company as Mr. Hariom Kumar did earlier and we already refund Mr. Hariom money but as per his commitment he didn't remove the complain lodge by him and as per our conversation we already told him until and unless he remove the complain we cant process to refund your money and for refunding your money firstly Mr. Hariom and you have to delete your complain as we are fulfilling our commitment but you people are not fulfilling your commitment so kindly remove the complaint and you will get the refund money same day on your account and for more complain kindly revert and ack. on the same mail.
We will appreciate your patronage for more query kindly write us or call us (working hours)

in this mail it is mentioned that they had mailed me on 03.02.16 but i didnot get any mail regarding refunding of money. as i didnot get any reply of my mail from tripgateway, i complain this on this site.
i requested through this site please refund my amount as soon as possible

shekhar kumar
mobile no. [protected]

I think Tripgateway is not interested in resolving the issue and hence we can't wait unlimited time. Tripgateway either respond/refund or else we had already planned to lodge complaint and to send the all the details to corresponding government official other than social, print and electronic media.

Please don't taste our patience.

Find attached the details of tripgateway.in

Dear tripgateway.in. as requested i had modified the resolution n hoping immediate action rom your end reg refund of mr shekhar kumar.

Regards
hariom
[protected]

the mail i got from trip gateway.in on 11 feb 2016

Dear Mr Shekhar Kumar,

Thanks for writing us!!!

As we already inform you we are ready for the refund because our company also not entertain this kinds of sales tactics and we are here for the good business.
As a loyal customer if you are not ready for use our holiday package then we are ready to refund your amount but thing is that as company we are facing lots of loss just because of you have put a complaint in consumercomplaint.in website.
understand our problem we are not refunding your money behalf of that fake website, we are refunding your money because you are not interested in our holiday package.
Once again we are requesting to you in a good faith kindly remove that complaint or mark as a resolve only and definitely same day we will refund your money.

please confirm on which date i will get my money then i only remove my complain,

so request you please refund my money immediately

Dear Tripgateway.in

We had already given you lot of chance and till the time you had not reverted back the money of Mr Shekhar Kumar.

As in your mail you are writing " as company we are facing lots of loss just because of you have put a complaint in consumercomplaint.in website." and same time you are writing the website consumercomplaint.in is fake.

I had not posted complaint by choice it's because of cheated by your dedicated sales team and not getting refund from you even after repeated reminder.

For you the website may be fake it doesn't matter for me but for me your sales team is fraud and fake including management because finally such a huge no of fraud by sales team is not possible without support of management. Just see details

You are very correct as stated in mail you are not refunding the money because of this website( fake for you) and also i am not going to get money only because of this website. I am asking our money not of tripgateway.in money.

what do you think we are going to wait unlimited time for your response, no it's not it's our hard earned money which i am not going to loose at all and i think you are thinking if you linger the refund and became silent then we will forgot our money, no it's not like that. I do have all the mails and records as a proof against your tripgateway.in

You are saying you are loosing lots of business because of my complaint.

i am unable to understand why you are loosing your business with your loyal customers once you having dedicated team is with you and with honest management.

I had also modified the resolution of mine complaint on 11.02.2016 as requested by you hoping to have refund in same day as promised by you in previous mails and communicated to you multiple time till now. But of no use.

If i am not getting money back by 13.02.2016, be prepared to be famous not even only media but to the highest office of Government of India too and then imagine the situation of your name and fame.


This is last time i am writing to you and after that we are not going to write you one sided and Hoping you can Understand me do the needful on priority.

Regards
Hariom Kumar
[protected]

during last one month i mailed many times to tripgateway.in to cancelled my trip but they are not replying my mail. after launching complain on this site they writing mail to me. but till now they didnot refund my money. now tripgateway.in requesting to change the status of complain resolve but i will not change the status till i get the money back.

Still the amount not got credited in account.

Still waiting for account to be credited. .