Truenet Commerce — irresponsibility at its height-truenet commerce!

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I had ordered a xiaomi mi a1 phone back on 17th oct and the delivery date given to me was 21st to 24th oct. I'm not saying the promised delivery date is over, but what i'm saying is, there is no change at all when it comes to the status of my order! Since 17th oct. It's been showing 'order is under processing.' i mean come on guys, it's just a phone, not something very big that you'll take forever to process! What kind of irresponsible behaviour is this? Either the seller is doing a very mean very irresponsible business or flipkart is just spreading fake news about different festival offers to lure people and rob 'em blind! This evening i called the customer support team and they too couldn't help me out in anyway, whatever i had already known, i. E 'your order is under processing' was repeated to me and was told me that the order will be delivered on the promised date. But, seriously i don't see any hope of that happening, if things go this way!
I don't know complaining here will make a change or not, but as a customer i'm doing my part and if flipkart or trunet value their customers, they better keep their word!